Domestic - The minimum order for new accounts is $250. The minimum reorder for U.S. customers is $100.
International - The minimum order for new international accounts is $1,000. The minimum reorder for international shipping is $500. International orders are shipped UPS or FedEx and the customer must provide an account number to charge duty and taxes.
What is the expected delivery time?
We typically ship orders within 72 hours via FedEx Ground, unless otherwise specified. If you have a rush situation, we will do our best to accommodate it. Because we keep one of the largest inventories in the industry, we are able to fulfill most orders to an average of 95% completion with in 72 hours. Items that are not in stock may be back ordered.
Do you backorder products?
Unless otherwise specified, we will back order items not delivered. All back orders under $50 and older than 90 days will be cancelled unless it is a special order or you specify otherwise.
How do I return product or file a claim?
Your satisfaction is of the utmost importance to us. We strive to provide the highest quality product and service available in the industry. However, in the unlikely event that you are not satisfied with your product, or there is a discrepancy in the quantity received, you must file a claim within 10 days of the invoice. All sales are final after 30 days.
To begin the return process, contact us at 800-890-3069; you will need the invoice number from which the item was billed and the reason for the return. We will issue a Return Authorization Number (RA Number). When you ship the product back to us, please insure for the full amount and mark the outside of the box to the attention of “Returns”. Products must include the original product packaging in order to issue full credit. Inside the package please include a packing list of all the items being returned, and reference the RA Number, the invoice(s) numbers on which you originally received the item(s) and the reason for your return.
How do I get better pricing?
From time to time we offer special discounts via email. Please click here and request to be on our email specials list. We will not share your email with anyone else. You are our customer and we want to keep you to ourselves.
Where does the product come from?
Many companies that sell jewelry in the equestrian industry go to the same source for products and repackage it. They carry the same boring designs of out-of-proportion horses that lack detail. I’m glad they do, because that gives us the opportunity to present you with something special - Jewelry designed by horse owners and equine enthusiast.
We design our products in-house and employ fashion designers to create our own original styles. All of our designs are copyright protected. Our products are produced in the United States, Canada, Mexico, Guatemala, Peru, Italy, China, and Thailand. We maintain strict quality control standards over all of our manufacturers. The product must meet our standards or it is rejected.
How do you handle shipping?
We typically ship all orders FedEx Ground unless otherwise specified by the customer. Shipping costs, including insurance will be calculated based on the weight of your completed order. Shipments are packaged so that every item can be easily identified and cross-referenced to the invoice.
At the customer’s request, we can ship with other carriers; however, there is normally a pickup fee from the carrier.
Do you drop Ship?
We do drop ship. The minimum order for dropshipping is $20 wholesale and there is a $3.90 drop ship fee in addition to shipping and insurance cost.
Can we use your images and resell on the internet?
Yes, you may use our images on the internet for the sole purpose of promoting the sale of the product, provided that the images are not edited, retouched, or used in a manner that would defame, disparage or otherwise portray the product or CCI Brands in a negative manner. All images and jewelry designs are copyright protected.
If you have specific photographic needs, such as high resolution images for print media, please contact us and we will do our best to accommodate your request.
Can we place your product in our catalog?
We welcome the opportunity to serve catalogs. From time to time, we discontinue products in order to make room for new products. Please contact us prior to placing any of our products in your catalog to verify that we will have sufficient inventory to meet your needs.
Do you have product warranties?
Product specific warranties are described below:
Equinox TM Timepieces are backed by a 5 year limited warranty. The warranty is direct from the manufacturer. CCI Brands will not accept returns for service and nor should the retailer. In the event that service is required, the consumer should follow the instructions on the warranty card.
How do I care for my product?
Click here to visit a special section on how to care for jewelry and watches.
What is the difference between sterling silver and silver plated?
Chippendale Collection jewelry is Sterling Silver, the international mark for which is 925. This means that the sterling silver has a purity of 92.5%.
Zalora Equestrian Fashion Jewelry is silver plated. This means that the jewelry is made from base metal and then electroplated with silver.
What is anti-tarnishing?
Anti-tarnish coating is a plating process that puts a barrier on silver to extend the product’s shelf life. This process is intended to help the merchant keep the silver jewelry clean longer and is not intended for the consumer. While the coating will extend shelf life (2 to 3 times as long), it does not guarantee that the silver will not eventually tarnish.
What is Vermeil silver?
Vermeil is a process of plating gold over sterling silver (French word for gilded silver). Our vermeil jewelry is electroplated with 22K gold over sterling silver (925).